Skip to content

SAMOA BUREAU OF STATISTICS COMMUNICATIONS PROTOCOLS

    Samoa Bureau of Statistics Internal Communications Protocols

    Principles

    • We are focused on being clear, meaningful and relevant in all communication
    • We are open to communication at all levels, and respectful of all

    Goal – To improve communication between all people in SBS so that:

    • All staff are fully informed and engaged
    • Communications go to all appropriate people
    • Mis-communication is minimised

    Communicate well

    • Use focussed, honest communication
    • All people are important: show respect
    • Be professional, not personal
    • Acknowledge others work
    • Use the language you are most comfortable in
    • Listen – two-way communication works

    Maintain good relationships

    • Use the appropriate channels – communicate through the person you report to.
    • Managers maintain good relations with their staff by ensuring they are informed first about matters that affect them
    • Always discuss an issue with your direct manager first. If they are not available and you need to go higher, brief your direct manager as soon as possible
    • All levels have an open door, but only use these when normal channels fail

    Follow email protocols
    Email is a core communication tool and must be treated as official communication.

    • Read your emails every day
    • Respond within a day
    • Copy the appropriate people
    • Follow up with a conversation either before or after
    • If angry or offended, don’t respond till later, then tackle the issue not the person.

    Actions

    • On the job coaching and training in effective language for professional communication
    • Managers lead by example and provide supportive feedback to increase skills
    • Regular team meetings – weekly
    • Regular one-one staff progress discussions – at least monthly
    • Check if communication has improved e.g. with staff engagement survey

    Samoa Bureau of Statistics External Communications Protocols

    Principles

    • We are focused on being clear, meaningful and relevant in all communication with our stakeholders
    • We ensure we understand our audience and tailor our communication to meet their needs.

    Goal – To improve communication with stakeholders so that:

    • Users and data suppliers have increased awareness of the roles of SBS
    • The availability and usefulness of statistics increases
    • The information is disseminated in ways that meets user data needs

     

    Communicate well and often

    • Use focussed, honest communication
    • Be professional
    • Contact regular users and suppliers often
    • Listen and make sure you understand the issue or request
    • Follow good email practices

    Maintain good relationships

    • Be aware of the SBS service charter and follow it
    • Build relationships through informal discussion
    • Use the appropriate channels for requests e.g. ACEO to ACEO
    • If you pass a request on to someone else to action, follow up to make sure it is done
    • Follow up emails with a phone call if needed
    • Develop a Memorandum of Understanding for each sector and major suppliers, to ensure mutual understanding

     

    Release Information to meet user needs

    • The website is the first place to look for information for many users.
    • Make sure every information release is on the website on the day
    • Provide Samoan translation of all short information releases and summaries of long technical reports
    • Follow the Dissemination Policy and SBS Style Guide
    • Email releases as well as paper copies.

    Share This Post - Choose your Platform

    Related Posts

    NEWS & EVENTS

    See Samoa’s Story through DATA

    NEWS RELEASE: “See Samoa’s Story through DATA” In continuation of Samoa Bureau of Statistics’s (SBS) pursuit of making official statistics easy to understand and accessible by the general public, the launching of ‘interactive data visualization Dashboards” was held at the Taumeasina Island Resort on Tuesday 18th June 2024. The launch

    NEWS & EVENTS

    Simplified statistical communication products a hit with partner agencies and stakeholders

    NEWS RELEASE “Simplified statistical communication products a hit with partner agencies and stakeholders” The Samoa Bureau of Statistics (SBS), determined to meet its targeted approach at making statistical information accessible for all, installed various pull-up banners, posters and wall planners in different locations and venues on Thursday 13th and Friday

    NEWS & EVENTS

    SBS continues its pursuit of making official statistics easy to understand and accessible by the general public”

    NEWS RELEASE SBS continues its pursuit of making official statistics easy to understand and accessible by the general public The Samoa Bureau of Statistics (SBS) yesterday, Thursday 13th June 2024, handed over a suite of communication products; pull-up banners on SBS services, district specific demographic information (wall planners) for Upolu,

    NEWS & EVENTS

    Launching of Statistical Communication Products

    Launching a suite of statistical communication products on Thursday 30 May 2024 in Savaii, at the Fagamalo EFKS Hall, 8:30– 11:00am. The initiative is the brainchild of the Bureau after calls from several partners and stakeholders for simplified statistical information, for use of communities and the public at large. The

    NEWS & EVENTS

    PRESS RELEASE: Statistics made easy for the general public.

    “Statistics made easy for the general public” The Samoa Bureau of Statistics (SBS) will be launching a suite of statistical communication products on Thursday 30 May 2024 in Savaii, at the Fagamalo EFKS Hall, 8:30– 11:00am.  The initiative is the brainchild of the Bureau after calls from several partners and