Skip to content


    Samoa Bureau of Statistics Internal Communications Protocols


    • We are focused on being clear, meaningful and relevant in all communication
    • We are open to communication at all levels, and respectful of all

    Goal – To improve communication between all people in SBS so that:

    • All staff are fully informed and engaged
    • Communications go to all appropriate people
    • Mis-communication is minimised

    Communicate well

    • Use focussed, honest communication
    • All people are important: show respect
    • Be professional, not personal
    • Acknowledge others work
    • Use the language you are most comfortable in
    • Listen – two-way communication works

    Maintain good relationships

    • Use the appropriate channels – communicate through the person you report to.
    • Managers maintain good relations with their staff by ensuring they are informed first about matters that affect them
    • Always discuss an issue with your direct manager first. If they are not available and you need to go higher, brief your direct manager as soon as possible
    • All levels have an open door, but only use these when normal channels fail

    Follow email protocols
    Email is a core communication tool and must be treated as official communication.

    • Read your emails every day
    • Respond within a day
    • Copy the appropriate people
    • Follow up with a conversation either before or after
    • If angry or offended, don’t respond till later, then tackle the issue not the person.


    • On the job coaching and training in effective language for professional communication
    • Managers lead by example and provide supportive feedback to increase skills
    • Regular team meetings – weekly
    • Regular one-one staff progress discussions – at least monthly
    • Check if communication has improved e.g. with staff engagement survey

    Samoa Bureau of Statistics External Communications Protocols


    • We are focused on being clear, meaningful and relevant in all communication with our stakeholders
    • We ensure we understand our audience and tailor our communication to meet their needs.

    Goal – To improve communication with stakeholders so that:

    • Users and data suppliers have increased awareness of the roles of SBS
    • The availability and usefulness of statistics increases
    • The information is disseminated in ways that meets user data needs


    Communicate well and often

    • Use focussed, honest communication
    • Be professional
    • Contact regular users and suppliers often
    • Listen and make sure you understand the issue or request
    • Follow good email practices

    Maintain good relationships

    • Be aware of the SBS service charter and follow it
    • Build relationships through informal discussion
    • Use the appropriate channels for requests e.g. ACEO to ACEO
    • If you pass a request on to someone else to action, follow up to make sure it is done
    • Follow up emails with a phone call if needed
    • Develop a Memorandum of Understanding for each sector and major suppliers, to ensure mutual understanding


    Release Information to meet user needs

    • The website is the first place to look for information for many users.
    • Make sure every information release is on the website on the day
    • Provide Samoan translation of all short information releases and summaries of long technical reports
    • Follow the Dissemination Policy and SBS Style Guide
    • Email releases as well as paper copies.

    Share This Post - Choose your Platform

    Related Posts



    Samoa Bureau of Statistics Census & Survey Division conducted its Year 2 of the verification activity for the Program for Results (PforR) project in partnership with the Ministry of Health and the World Bank . conducted its Year 2 of the verification activity for the Program for Results (PforR) project


    Ministry of Health, Program for Results Survey(PfR)

    The Samoa Bureau of Statistics through its Census & Survey Division is currently in Savaiito conduct its verification of the Ministry of Health, Program for Results (PfR) project for year 2. Fieldwork started from August 21st and it is schedule to end on the 1st September 2023.


    Handover of Office equipment to SBS by the Australian High Commission on 8 August 2023.

    The Australian Deputy High Commissioner, Ms. Claire McGeechan presented equipment on 8 August 2023 to the Samoa Bureau of Statistics (SBS) as part of the significant financial support of $WST1.2 million from the Tautai – Governance for Economic Growth Partnership program provided under the assistance of the Australian Government to


    Population and Housing Census 2021 District Profiles Awareness Programs

    On the 19th – 23rd June 2023 the Census, Surveys and Demography Division conducted it awareness  programs on the Population and Housing Census(PHC)  2021 results for the eight selected districts from  the island of Savaii and  on the 27th-28th of June for the three districts of Upolu island  and completed with the last